Frequently Asked Questions

Why can’t I login to the app?  Please make sure you are on the new AMOCO app.  To download the app visit www.amocofcu.org and click “download the app”.

When I try to login it is asking me to verify numbers that I do not recognize, why? Everyone logging into to the new system must re-register. If you are seeing verification numbers that you do not recognize it is likely due to an incorrect username entry.

From your desktop: If you have not registered, and you are not a bill pay user, simply select “Access My Account” and follow the prompts to register.   If you are a bill pay user, you should have received an email with registration information to guide you through the process.

From your app: Make sure you have downloaded the new user app. Then, if not a bill pay user, click “Sign up now” and follow the prompts to register. If you are a bill pay user, you should have received an email with registration information to guide you through the process.

If you are still having trouble, we will be happy to assist you by Facebook Messenger, by email at amoco@amocofcu.org, or by reaching us at www.amocofcu.org/contact-amoco/.  If received after-hours, we will be in contact as soon as possible during normal business hours.

Why I am seeing accounts that I don’t normally see? The new online and mobile app are designed to allow you to see all of the accounts that you are an owner on so that you can manage them all under one convenient login.  If you do not want to view all of the accounts you are on you do have the option of hiding them.

From your desktop: Select the drop down by your name in the top right hand corner, then Settings, then Accounts, then select the pencil by the account you wish to hide and then select “Hide this Account”.

From your app: Select the drop down option in the upper left hand corner. Choose Settings, then Accounts, then click the arrow to the right of the account you want to hide. Turn the “Hide this Account” button to “On”. Then click save in the upper right hand corner.

What happened to my scheduled transfers?  Scheduled transfers were unable to be transferred from our prior eBranch to the new eBranch system.  The new eBranch has the same functionality you are used to and more!  You may set your transfers up in the transfers menu online or on your mobile app.

Why can’t I view my eStatements?  eStatements will be available only to the primary member of your membership through the AMOCO eBranch.

Why can’t I view my credit card account?  Credit Cards will be available only to the primary member of your membership through the AMOCO eBranch.  Joint cardholders may register at www.GoToMyCard.com to view credit card information and make payments.

Why can’t I view my Bill Pay?   Your existing Bill Pay (prior to the new eBranch) has transitioned to the primary member on your membership.  If desired, we can move access to bill pay to another account owner.  This may be requested by contacting us through your online or mobile eBranch application Message Center or at www.amocofcu.org/contact-amoco/ .

I think I’ve found a bug!  We understand that with a new eBranch system, you may discover bugs that were not identified in our extensive testing.  If you believe you have found a bug, please report the details to us through your online or mobile eBranch application Message Center or at www.amocofcu.org/contact-amoco/.

Current known bugs!  We have received some reports of an error being encountered when attempting to add a cross-member transfer to a loan, when the loan is under another membership that you are not an owner on. We have reported these findings to our eBranch provider and are working diligently with them to resolve these inconveniences.

We appreciate your patience through the eBranch transition and for being a loyal member of AMOCO Federal Credit Union. 

Disclosure Acceptance



You must accept the disclosure before you are allowed to continue with the registration process. If you accept the terms of the disclosure, select I Agree and continue.

Confirm Your Identity



Answer the questions to help us confirm your identity. Questions marked with an asterisk are required. Some questions are not marked with an asterisk, but you may still need to supply an answer.

  • You need to answer all of the required questions (marked with an asterisk).
  • In some cases you may be required to answer a specific number of questions - more than just the fields marked as required. If so, answer all the required questions and then choose which optional questions you want to answer. The directions at the top of the screen should tell you whether or not you have to answer a certain number of optional questions.
  • We match your answers against our records to confirm your identity.
  • In some instances, our records may be out of date or incomplete, and we will not be able to confirm your identity. Please contact the support center if you are unable to register online.

Register


  • Choose a username that you'll use to log in to online banking.
  • As you enter your username, the system will tell you whether or not your chosen username has met the minimum username length requirements.
  • Once your chosen password meets the minimum length requirements, the system displays the “Check Availability” option.
  • Select “Check Availability” to verify that your chosen username is available (you may not use a username has already been chosen by a different user).
  • The system will send you a temporary password. You must select a destination (e.g. email address) for delivery of the temporary password.
  • Please contact us if you don't want to send your temporary password to any of the available destinations.
  • Select “Continue” to save your username and send the temporary password to the selected destination.

Authenticate



You must retrieve your temporary password and enter it to continue with the registration process.

  • You should receive your temporary password within 5 minutes of choosing your delivery method and selecting "Continue".
  • If you don't receive your password, select "Resend Password".
  • Once you receive your password, enter it into the password field and select "Login".

Once you enter the correct temporary password, you'll be asked to enter a new password.

  • The password requirements are outlined at the top of the screen.
  • To prevent typos, you're required to enter your new password twice.
  • Once you enter your password, select "Continue".
  • You will use your newly chosen password the next time you log in to Online Banking.


After you choose a new password, you will be asked to setup security questions and answers.

  • It's important that you choose question and answer combinations that are not easy to guess, but at the same time, are easy for you to remember.
  • As an extra security measure, we will occasionally ask you to remember your answers before we allow you to log in.
  • Each drop down list contains multiple questions.
  • You must provide answers for 5 different questions.
  • You may not supply the same answer for multiple questions (if two questions illicit the same answer, choose a different question).


Once you setup your security questions, you will be asked to choose a confidence image and passphrase. The confidence image and passphrase will be used to help you guard against fraudulent websites. They will always be displayed on the password screen before you login in to online banking.

  • View additional confidence image options by selecting view more.
  • Click on an image to select it as your confidence image.
  • You may also upload your own confidence image. Image file sizes should be less than 3mb. Images will automatically be resized to 100px by 100px.
  • The passphrase must be less than 50 characters long.

Confirm Your Contact Information



We use your email address and phone number to send you notifications and make sure we can contact you when necessary.

  • Please provide a valid email address and phone number.
  • Select the appropriate time zone to ensure your have the optimal online banking experience.
  • Complete the registration process by selecting "Continue".

Done



Once you confirm your contact information and select "Continue", the registration process is complete.

  • Select "Complete Profile" to navigate to your profile settings where you can upload a profile image and edit other personal information.
  • Select "Explore Dashboard" to navigate to the landing page where you can view balance information and adjust display preferences.
  • Select "Customize Settings" to change themes, setup notifications and adjust other preferences.