Why can’t I login to the app? Please make sure you are on the new AMOCO app. To download the app visit www.amocofcu.org and click “download the app”.
When I try to login it is asking me to verify numbers that I do not recognize, why? Everyone logging into to the new system must re-register. If you are seeing verification numbers that you do not recognize it is likely due to an incorrect username entry.
From your desktop: If you have not registered, and you are not a bill pay user, simply select “Access My Account” and follow the prompts to register. If you are a bill pay user, you should have received an email with registration information to guide you through the process.
From your app: Make sure you have downloaded the new user app. Then, if not a bill pay user, click “Sign up now” and follow the prompts to register. If you are a bill pay user, you should have received an email with registration information to guide you through the process.
If you are still having trouble, we will be happy to assist you by Facebook Messenger, by email at firstname.lastname@example.org, or by reaching us at www.amocofcu.org/contact-amoco/. If received after-hours, we will be in contact as soon as possible during normal business hours.
Why I am seeing accounts that I don’t normally see? The new online and mobile app are designed to allow you to see all of the accounts that you are an owner on so that you can manage them all under one convenient login. If you do not want to view all of the accounts you are on you do have the option of hiding them.
From your desktop: Select the drop down by your name in the top right hand corner, then Settings, then Accounts, then select the pencil by the account you wish to hide and then select “Hide this Account”.
From your app: Select the drop down option in the upper left hand corner. Choose Settings, then Accounts, then click the arrow to the right of the account you want to hide. Turn the “Hide this Account” button to “On”. Then click save in the upper right hand corner.
What happened to my scheduled transfers? Scheduled transfers were unable to be transferred from our prior eBranch to the new eBranch system. The new eBranch has the same functionality you are used to and more! You may set your transfers up in the transfers menu online or on your mobile app.
Why can’t I view my eStatements? eStatements will be available only to the primary member of your membership through the AMOCO eBranch.
Why can’t I view my credit card account? Credit Cards will be available only to the primary member of your membership through the AMOCO eBranch. Joint cardholders may register at www.GoToMyCard.com to view credit card information and make payments.
Why can’t I view my Bill Pay? Your existing Bill Pay (prior to the new eBranch) has transitioned to the primary member on your membership. If desired, we can move access to bill pay to another account owner. This may be requested by contacting us through your online or mobile eBranch application Message Center or at www.amocofcu.org/contact-amoco/ .
Ithink I’ve found a bug! We understand that with a new eBranch system, you may discover bugs that were not identified in our extensive testing. If you believe you have found a bug, please report the details to us through your online or mobile eBranch application Message Center or at www.amocofcu.org/contact-amoco/.
Current known bugs! We have received some reports of an error being encountered when attempting to add a cross-member transfer to a loan, when the loan is under another membership that you are not an owner on. We have reported these findings to our eBranch provider and are working diligently with them to resolve these inconveniences.
We appreciate your patience through the eBranch transition and for being a loyal member of AMOCO Federal Credit Union.